At the HFS Spring Summit in NYC, a compelling conversation took place in the CEO fireside chat featuring Yash Chauhan, Global Head of Neo Tangent, and Saurabh Gupta, President of Research and Advisory Services at HFS Research. The discussion begins with the diverse business strategy within the Li & Fung family, focusing on adaptability and innovation.

Yash Chauhan highlights Neo Tangent's advancements in automating quality and exception management in the supply chain through digital assets and case management systems. He explains how these tools help address exceptions, conduct root cause analyses, and maintain quality standards.

The impact of geopolitics on supply chains is also discussed, emphasizing current trends and future projections. They explore the China Plus One strategy, detailing its effect on global supply chain diversification.

Neo Tangent's transformation of the BPO industry is another key topic, showcasing changes in operational models and client engagement. Yash Chauhan elaborates on how Neo Tangent is shifting the FTE culture in BPO, aiming for greater flexibility and employee satisfaction.

The conversation delves into Neo Tangent's value partnering approach, where the focus is on collaborative value creation with customers and third parties. This model contrasts with traditional value-sharing methods, emphasizing joint value generation over labor arbitrage.

Finally, they discuss the disruptive potential of Generative AI in the supply chain BPO sector, highlighting how it drives innovation and efficiency.

Don't miss this in-depth discussion on Neo Tangent's vision and strategies shaping the future of supply chain management. Like, comment, and subscribe for more insights and updates from Neo Tangent!