The Shared Services & Outsourcing Week (SSOW) 2024 welcomed leading voices in the supply chain industry to discuss solutions for navigating today’s complex global challenges. In a compelling fireside chat, Yash Chauhan, Global Head of Neo Tangent, joined John Standring, former EVP of GBS at American Express, to delve into the evolving landscape of end-to-end supply chain transformation. This discussion highlighted actionable strategies, long-term sustainability practices, and the importance of compliance as companies face mounting demands for efficiency and responsibility.

The conversation kicked off with Mr. Chauhan presenting Neo Tangent’s unique positioning as part of the global supply chain ecosystem. With over a century of industry expertise and more than 20 years of specialized focus within Neo Tangent, the organization is dedicated to addressing critical pain points in supply chain management. Yash emphasized Neo Tangent’s “middle-office” approach — a model that bridges the gap between sourcing and fulfillment. This approach streamlines master data management, logistics planning, real-time tracking, and compliance, creating an integrated workflow that improves speed and adaptability.

"Neo Tangent is not just another service provider; we’re the operational backbone for global supply chains," Chauhan noted. "Our middle-office model allows us to manage everything from procurement to fulfillment seamlessly, ensuring our partners can focus on growth and innovation."

Mr. Standring’s experience provided a complementary perspective on the operational pressures supply chain leaders face today. He highlighted the increasing regulatory expectations in sustainability and traceability, especially as global markets prioritize ethical sourcing and environmental accountability. In response, Yash highlighted Neo Tangent’s proactive investments in technology and data analytics, which allow for real-time monitoring of compliance standards across various regions.

"The role of sustainability goes beyond mere compliance; it is now a cornerstone of supply chain value," said Chauhan. "By embedding traceability and regulatory frameworks into our processes, we are not only ensuring operational transparency but also aligning with our clients’ commitment to social responsibility."

The fireside chat also illuminated Neo Tangent’s operational legacy, rooted in Li & Fung’s longstanding leadership in the retail supply chain. Chauhan shared insights into how Neo Tangent evolved from supporting the retail and consumer goods sectors into a comprehensive BPM provider serving industries such as pharmaceuticals, high-tech, and healthcare.

The chat wrapped up with a forward-looking discussion on the future of supply chains. Mr. Chauhan articulated Neo Tangent’s vision of driving innovation through enhanced automation, artificial intelligence, and deep industry insights. "We’re continuously refining our capabilities to stay ahead of market shifts," he explained. "Our clients depend on us to not only manage their supply chains but to create resilient ecosystems that anticipate and respond to change."

This exchange highlighted the critical role of strategic transformation, data-driven insights, and sustainable practices in the supply chain sector. Neo Tangent remains dedicated to fostering a supply chain landscape that is resilient, responsible, and ready for the future.